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PURCHASE AGREEMENT

By purchasing a bearded dragon, you agree to the following terms and conditions:

 

General

  • We do not offer payment plans at this time. Please do not contact us unless you can pay in full.

  • We do not hold dragons without payment. If you see an animal you really like, you will need to purchase it to guarantee that you’ll receive it.

  • Any dragon purchased on our site we are able to hold up to 21 days, if you need more time on top of the 21 days we require an additional non-refundable $75 for up to an additional 21 days (42 days total) After this, a refund will be given and the animal will be put back up for sale. 

  • Purchase and care of animal must be by someone who is 18 years old or older.

  • Due to the unpredictable nature of animals, we do not guarantee the temperament of an animal.

 

Shipping

  • Customers are required to pick up their animal at the FedEx hub or be home to receive their animal from the hands of FedEx Driver. No exceptions.

  • We only ship on Tuesday for arrival on Wednesday.

  • After purchasing a bearded dragon, we will contact you via email to provide you with your FedEx hub pickup options or confirm address and understanding of home deliveries.

  • If you decide to back out of a purchase before the reptile has shipped, we will refund your payment minus $55 dollars. $55 dollars is non-refundable. If we back out of a sale, we will refund 100% of the payment (i.e. the reptile isn’t eating as well as we would like).

  • Shipment will occur on the day that is discussed by both parties. We only ship on Tuesday for arrival on Wednesday. If poor weather prevents shipment (this will be decided by us) then a new shipping date will be discussed. If a new date cannot be agreed upon then we will refund 100% of the money that was paid.

 

Animal Attributes

  • We guarantee that the animal being delivered is the exact one represented in the product advertisement on our site.

  • We guarantee genetics and health of the animal. If the genetics are not what was stated in the ad, or the customer determines the animal isn’t healthy, we will provide a refund for a time period of 14 days from the time the animal is delivered to the customer. Refunds will not be issued until the dragon is returned.

  • Envy Dragons does not guarantee the sex of any animals sold unless they're 6 months or older. However we use many methods to estimate the sex of the dragon. 

  • We do not guarantee the color of any animals sold, nor do we guarantee the color they may be as they reach adulthood. 

 

Animal Health

  • We guarantee the health of the animal for 14 days.

  • We guarantee alive arrival of the animal with the following conditions:

    • Customer is required to pick up the animal from the agreed upon FedEx hub the same day it is delivered.

    • The Customer is home and receive their animal from the hands of FedEx Driver.

    • Should there be a delivery mishap, you must provide a photo of damaged box and or dead animal / animals inside the original shipping container. Photos must be sent within 30 minutes of the delivery time stamp. If you are not there to receive the package, this voids our live arrival guarantee.

    • Envy Dragons is only responsible for replacing/refunding the original purchase price of the animal. The actual shipping costs will be deducted from the refund amount if the refund option is chosen.

 

Returns

  • If the customer decides within the 14 day guarantee period that they want to return the animal, it will be the CUSTOMERS responsibility to ship the animal back. A refund will not be issued until the animal is returned AND is in the same condition it was received in. Careful consideration should be made BEFORE purchasing an animal. Please do not make an impulse buy, these are live animals and shipping a live animal isn’t easy.

  • Envy Dragons is only responsible for replacing/refunding the original purchase price of the animal. The actual shipping costs will be deducted from the refund amount if the refund option is chosen.

 

See our policies for more info:

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